The Process Works is a niche consultancy specialising in organisation renewal. It was established in 1989 and has steadily developed a reputation for affordable, responsible consulting services, delivered by mature, successful business people.

We have chosen explicitly to remain a small enterprise, in order to minimise our overheads. We are able to pass this benefit to our clients in the form of reduced consulting fees. We operate as a member of an international network of independent consultants. For extended projects or projects requiring skills beyond those of The Process Works, we can draw on the network to offer a single point of service.

Our training material has been submitted to the South African Services SETA and The Process Works received interim accreditation. Without unit standards, however, requiring the full cooperation of a broad base of consulting practitioners in business design, full accreditation is not possible.

As a micro business enterprise, we automatically qualify as level 4 B-BBEE compliant.

We focus on the renewal of business services rather than factory or engineering processes. To date the range of services addressed has encompassed:

• Claims services
• Client administration/servicing
• IT services
• Human resources services
• Library services
• Security services
• Consortium (shared) services
• Bond acquisition services
• Credit Card services
• Consulting services
• Research services
• Enterprise communication services (Portal specific)
• Legal services

We undertake assignments of differing duration and size. Where required, our commitment varies from full time focussed, to periodic watching brief. Occasionally we have also taken on the role of interim management, whilst clients search for a permanent incumbent.

Please visit the "Our Clients" tab to view the list of clients we have worked with and the consulting assignments undertaken.

Glynis Prosser - Principal of The Process Works

Glynis studied Mathematics and Computer Science in the United Kingdom and began her career there as an Operational Research Analyst before broadening her skills to technical systems analysis and design.

She then undertook a role for Rio Tinto in Namibia, in technical systems design and ultimately technical Systems management, before moving to South Africa to commence an assignment with Gold Fields of South Africa in the strategic application of computer aided design tools.

Glynis accepted a principal consultant role with a South African Management Consultancy, specialising in IT strategy, before embarking on MBA studies at Wits Business School. During that period she established The Process Works and has acted as the business Principal since its inauguration.

Glynis's areas of specialisation include service/organisation design, process design/improvement, customer satisfaction assessment and improvement, measurement design and operational governance framework design.

Glynis is an outgoing, friendly, assertive personality whose strengths lie in the areas of conceptualisation and communication. Her personal anchors include: a strong sense of entrepreneurship, creativity, service orientation, and challenge. She is explicitly delivery orientated.