Collaboration

The intentional working together of two or more people in the production of a result/outcome/solution, which makes a positive contribution to shareholder/stakeholder value.

Community

Communities are social, religious, occupational, or other groups sharing common characteristics or interests and perceived or perceiving themselves as distinct in some respect from the larger society within which they exist.

Governance

A method or system of managing business workplace behaviours in the production of orderly behaviour, in support of business/stakeholder objectives.

Governance Framework

A Governance Framework comprises a comprehensive set of policies, processes, roles, standards (and structures) associated with the orderly performance of business duties, which if complied with, will minimise organisational, reputational and financial risk to a business.

Innovation

A creation resulting from study and experimentation; the act of introducing something new; the act of starting something for the first time.

Knowledge Sharing

The voluntary exchange of knowledge among two or more people, with no explicit intention of producing a result /outcome/solution as a consequence of the exchange, but may serendipitously do so.

Policy

A policy is a broad set of principles, which shape human behaviour towards a well defined-purpose or end. A policy may refer to specific processes, standards and roles required to ensure compliance.

Procedure

A procedure is a set of activities performed by one role, in support of a well-defined business objective. A procedure will always be performed within the boundaries of one or more processes and will generally exist as a part of one or more processes. A procedure will have inputs and will deliver explicit outputs, in the pursuit of its business objective.

Process

A process is a set of activities and/or procedures, performed by one or more roles, in support of a well-defined business objective. A process will generally operate within the boundaries of one or more policies. A process will have inputs and will deliver explicit outputs, in the pursuit of its business objective.

Process Improvement

"Bottom up" improvement in business processes, often termed "incremental improvement", "static improvement" and "continuous improvement". Changes are relatively small/simple and benefits are incremental, although not necessarily insignificant.

Process Re-Engineering

"Top Down", "clean sheet" re-design of business processes, often termed "radical re-design". Changes are significant and far-reaching as are the anticipated business benefits.

Role

A role is a unique area of human responsibility/accountability. One or more roles will be required within a job and therefore roles and jobs are not necessarily synchronous. Different people, in different organisational structures and with different reporting lines, may perform the same role. A role has integrity in that each instance of a role is performed by one person and may not be split. All roles perform processes and/or procedures and may be shaped by policies.

Standard

A standard is a set of norms, which are to be adhered to in the execution of processes or procedures or in the application of a policy. A standard may take many forms encompassing but not limited to content, behaviour, practice, convention, style or colour. Standards may relate to policies and roles but will always relate to processes/procedures.

Taxonomy

Taxonomies are about describing things and their relationships, particularly their similarities. A taxonomy is a system of classification according to natural relationships.